I could not be happier with the service provided. The AC was not working at our condo and after a short search and reading of reviews I called Reliable. They had someone there the same day. They repaired it and for 5 weeks it worked great.
During this heat wave it failed again. I called on Saturday and again someone was there same day and for no charge as they had been there so recently.
I knew the unit was old and was ready for the news we had to replace it. They followed up with me on Sunday. I asked if he ever takes a day off but he said they wanted to be available for their customers during the heat wave. It was over 100 degrees out and we have a second floor condo so it was too hot to stay there. I expected it to be days to replace, but thanks to a cancelation for the crane needed to put the unit on the roof, it was replaced on Monday morning.
Old unit and all debris from installation was removed and everything is working great. Even deducted the full amount - parts and labor - from the first visit.
We are so grateful for the courteous, professional, and quick service. I will happily recommend them to anyone.