Worst warranty service I’ve ever experienced, period. My top of their line unit is 3 years old and already broke down. I’ve been waiting over a month during the middle of summer for a warranty part, we were originally told 2-3 weeks. My contractor is great and checks with them every week and AC Pro keeps pushing the delivery longer and longer. I called a few times to see if there’s anything we can do or travel to pick up parts and the last guy said he’d call me back with an update but i never heard back from him.
My family and dogs are hot and this lack of serviceable warranty parts for a 3 year old top of the line unit is unacceptable. I’ve chatted with other AC contractors and they say avoid AC Pro air conditioners.
If you no longer make a part, you should have an updated replacement part available that you could actually service and warranty. You should never make clients and contractors wait over a month to manufacture a single warranty part.