⭐⭐⭐⭐⭐ Six Stars If I Could!
It takes a lot for a company to impress me enough to leave a review, but this company truly stood out. They operate with what I would call an old-school business model—excellent customer service, friendly staff, punctuality, honesty, and very fair pricing. In fact, their pricing was some of the lowest I’ve encountered for this type of service.
I know this firsthand because I work as a Project Manager and Facilities Coordinator, and dealing with contractors and service providers is a regular part of my job. Unfortunately, great customer service isn't always easy to find.
Our business had lost power, and we were desperate to get our services restored. I left a message with the company, and Mark called me back almost immediately. He took the time to walk me through several troubleshooting steps over the phone, trying to identify and potentially resolve the problem without even charging us for his time.
After working through those steps, it became clear that a technician would need to come out and diagnose the issue. Jay, the technician who arrived, was extremely friendly, knowledgeable, and approachable. Throughout the entire process, Mark stayed in communication with me and helped coordinate everything, including working with SDG&E, to get us back up and running.
Given the number of calls, questions, troubleshooting, and coordination involved, I honestly expected the bill to be pretty substantial.
Nope.
I received an invoice for what I would consider the bare minimum—and it didn't even include the considerable time Mark spent speaking with me, troubleshooting the issue, and helping coordinate the visit.
That level of honesty, professionalism, and customer service is rare these days.
This is easily one of the most honest, helpful, and customer-focused companies I’ve had the pleasure of working with. If you need their services, I would highly recommend giving them a call.
I’d give them SIX stars if Google would let me! ⭐⭐⭐⭐⭐⭐