This company is dishonest and rude and I feel I should warn anyone who is considering using them. We were quoted $190 per month and have paid an average of $528 per month ($3170 for 6 months) and they auto charged whatever they felt we "needed" on our card.
6 months ago we hired Simpson Pool after they came out to the house, looked at our pool and quoted us $190 per month for weekly cleaning. Our first bill was $263. No warning about the price hike! We asked why the invoice was higher than the quote and they said "it's taking longer than we thought". Then they tell me if I want to get the price down to what I was quoted, we can buy a pool vacuum from them since ours "wasn't working." We agreed, weren't given any options for the vacuum and received a charge of nearly $600. Our bill never went down. When I asked they were super aggressive and rude in their emails, telling me I am wrong, telling me to "look at my invoice again because they are charging $255, not $263 (completely false)." The rude and dishonest interactions with this company and their auto charging whatever they decide deserves this review so hopefully no one else will experience this.
To top it all off, after I put my foot down and didn't respond to another $577 charge for equipment (because ours is only 2yrs old) .. they sent me a generic email saying "we are no longer servicing your pool because we are condensing our routes". What a blessing, our new guy is great and charges $160. Also, just want to point out that I see lots of arguing instead of apologizing to his other 1 star reviews, which is a red flag and much like I've experienced through email.
Reply from the business · Sep 10, 2026
We hope anyone reading this review takes it with a “grain of salt”. First off, we never charged you $3170 for six months of pool service. Due to respect and privacy of your account, we will not post your account records here. And to be clear, we NEVER, sign our clients up for autopay. Autopay is elected by the client when they use our billing portal.
Secondly, we asked many times for you to clean up your surrounding pool area. The amount of garbage left behind after long weekends was rather off putting. Once the correct vacuum was installed, it was clogged every week with trash. And yes, we bill based on time spent in a backyard. We pay our technicians by the hour, we can not be spending extra time because you don’t clean up after get togethers.
We hope this review helps others understand a bit more about the clients we would like to work for. We communicate well, show up every week, but do create boundaries so we can feel good about the mutual business relationship.