Corky's Pest Control

My first appointment with Corky’s Pest Control was scheduled at 1:00-3:00pm. At 3:30 pm, I received a text from the Operational Manager, Rigoberto, stating a technician would arrive between 5:00-5:30pm. When I spoke to Edith, Customer Service, she intimidated I was in error about my appointment because 1) there was no record of that appointment and 2) their appointment windows are longer than 2 hours, so no one would schedule an appointment with that window. John, the salesman who scheduled the appointment, texted me after I requested he call me and said they had an overwhelming amount of pest control requests, which I assume was their excuse for disregarding my standing appointment. I spoke to Customer Service Manager, Christopher, and asked why they overbook appointments and do not prioritize standing appointments. He said he did not want to use the word overbook but they do overbook their appointments, and he acknowledged they do not have a practice of informing customers of changes in appointment times. Rigoberto called me at 5:23pm and said his office did not inform him of my appointment at 1:00pm but did confirm the appointment was scheduled at 1:00pm, and he would be at my house closer to 6:30pm. I told him I would give them one more opportunity to show they do not have a pattern of poor communication and unprofessional practices. He confirmed I would be penalized $199 if I canceled the contract within 6 months after the first service, even if it’s due to their poor business practices. BEWARE: It’s apparent Corky’s Pest Control does not respect new customers because they have hidden in a separate addendum to their contract a clause to fleece customers with a hefty fee for canceling service, allowing them to treat new customers as poorly as they want.

Very unprofessional. They told me they would have someone between 10 and 12 and then came over an hour late. Its a rag tag organization and not trained. Do not use them !!

Jay with Corky's came out to provide a free estimate--he was timely, professional, and friendly. It turned out we did not have rodents in the attic, but we were given prevention advice. If we ever do have a problem, I will definitely call back!

Extremely unprofessional and condescending experience. I called simply to schedule an appointment to have someone look at a termite issue that was noted in our home inspection report after we just closed on our home. Instead of receiving helpful information, I was run around in circles on the phone.

After thanking him for his time and politely letting him know we wouldn’t be moving forward with their services, he abruptly hung up on me. That’s a very disappointing way to treat a potential first-time customer. I would not recommend this business based on my experience.

Very bad experience. My suggestion is to use another company. The service was terrible, the price was high and the follow-up was nonexistent. They showed up at a tenant occupied property at 5:30am without any notice. Tenants thought it was a prowler. Police were called, came out and informed worker they can't access someone's property at that hour without consent. The service or rather lack of service left me having to call another company the following week. Whatever Corky's did or again rather didn't do left the house with the same insect issue as well as mad tenants. I called the office to request a discount. I was told only one individual there can authorize that. I left her 3 messages and never received a call back. Lousy service and total lack of professionalism all around.

Al was the most thorough service person we had. Great job!

I live by the rule "if you can't say anything nice, don't say anything at all" so I try to not leave negative reviews - but after our two month experience with Corky's I just have to say something to hopefully save others from the same horrible experience we had.

Not one thing has improved or even changed at our home since they started servicing our property. But worse, the customer service is just absolutely horrible. Their team members often showed up outside their service windows or didn't show up at all. The inspector showed up the first day completely unprepared to inspect the house - he didn't have any of the tools or suit to inspect under the house. And today we canceled after, once again, they failed to show up for an appointment to service the house.