San Dieguito Pool Center

Tech (he seemed nice) came out on a Mon to look at my Pentair pump, which had a leak. He took it apart and said he needed some parts. I brought up that his office asked me to send pictures of my pump with make/model #/leak location, so the tech could have parts on hand. The tech said he never saw the pictures/email I was asked to send. Tech said the office will make an appt for the same week.
I waited 2 days and then I called about the repair appt (my pool water just sitting there). Tech came out same week...now its Fri. Said all done, will get bill online. I go outside hours later, pump on and still leaking. On Mon, I emailed with pics of still leaking pump. No response in 1.3 hrs. I called and was told, "oh, I see the pics". I have to wait for an additional appt. No "real" person to make appointments with, you just get an email with a random date and approx time and hope you can take time off of work or whatever you have going on. I'll update this after my third appointment.
Update : part was properly replaced. It was a rubber seal that the same tech said that when he was first here, he thought it needed to be replaced. If he thought it needed to be replaced, why didn't he just replace it? My pump has been working fine and no more leaks. In The future, I'll be sure to avoid this company.

We originally contacted San Dieguito Pool Center to come and evaluate our actuator that wasn't functioning properly. I was able to speak with someone over the phone and they said they would email us with an appointment. We did receive an email and I confirmed on the day of the appointment that we would like them to come out. I was home that day and no one ever came to the door and I never saw anyone come (our yard is gated and not easily accessed). There was no phone call that San Dieguito was on their way. Since they didn't show, we had to spend more effort on hiring someone else to fix the actuator. Then, a few months down the road, I received a bill from San Dieguito saying they came out and the actuator was functioning correctly! Duh, because we already had it fixed. They never called this whole time. I called SDP and informed them that we were not paying the bill since they didn't come out on the day specified, never told me they were on the property, and that we had to get someone else to fix it. We keep receiving letters asking us to pay for this obsurb bill. I have called San Dieguito Pools repeatedly and no one will pick up the phone. We have also informed them by email of the situation and yet they will not stop sending their bill. This company has very bad customer service, ethics, and is very disorganized. Do not try and work with this company. Go with someone else.

Gives other discount pool supplies a bad name. Problems with communication, price gouging, and customer service start to finish.

Prompt, subject matter experts and a joy to work with (especially Michael!). I always recommend San Dieguito Pool Center to all of my property management clients, wouldn't work with anyone else. Highly recommend.

Courteous and timely!

Very happy with the service. Use them for routine pool maintenance and repairs.

Amazing service