★★☆☆☆
I've never left a negative review, but I'm extremely disappointed with how this appointment was handled.
I spent hours preparing my home for treatment, including laundry, cleaning, and other required prep work. I even stayed home instead of leaving for a planned trip because I believed fogging was going to be part of the service. I had been messaging AllsWell about fogging for weeks and no one told me otherwise.
When the technician arrived, I was told fogging would not be performed and even if they wanted to, he didn't have the equipment to fog today. What frustrates me most is that no one communicated this beforehand. Had I known the treatment plan had changed, I could have saved myself hours of work and made different plans for my day.
This was especially confusing because during a previous visit, the technician fogged despite not being certain what the insects were. Based on that experience, I had every reason to expect the same approach this time.
I've been trying to get answers about this bug issue for years, and while I understand that some pest problems can be difficult to identify, I expect clear communication and respect for my time. Unfortunately, this experience fell far short of that expectation.