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4.7 from 25 Google reviews · Sep 30
SERVPRO of East Poway/Ramona
SERVPRO of East Poway/Ramona provides 24/7 emergency restoration services throughout San Diego County. We specialize in water damage restoration, fire and smoke damage cleanup, mold remediation, storm damage, biohazard and pathogen cleanup, contents cleaning and restoration, and reconstruction. Our experienced team serves residential, commercial and property management clients, from small water losses to large commercial disasters. We use professional moisture detection, drying and restoration equipment to locate hidden damage, dry affected materials and help prevent further damage. From emergency response through cleanup and reconstruction, our goal is to make your property “Like it never even happened.”
From the business’s Google profile · Oct 2, 2026 · Request a changeLicense not matched yetNot yet owner-confirmed
Newest review Sep 24, 2026 · 2 reviews in the last 3 months (as of Oct 10, 2026)
Newest reviews on GoogleWord for word · read Oct 10, 2026
Carri5/5
Jim, Julie and the rest of the crew are the best remediation company we have used. They treat every job that they do with the utmost of importance. We have hired them for several jobs and they have treated all of our properties and tenants with compassion and have provided exceptional communication and timely repairs in a cost effective manner. We appreciate all of their hard work on each and every job.
Reply from the business · Sep 26, 2026
Thank you so much, Carri! We appreciate your kind words and are glad to know that our team has consistently met your expectations. Providing compassionate service and effective communication is our priority, and we're grateful for your continued trust in SERVPRO.
Griselda5/5
I want to thank the Servpro staff for doing such a good job taking care of my furniture at all times professionally especially Cris and her team Liz, Edbe, opo tks
Reply from the business · Aug 10, 2026
Thanks a lot, Griselda! We appreciate your kind words about our team and are glad to know that you were satisfied with the care we took with your furniture. Your feedback motivates us to continue delivering excellent service at SERVPRO.
Katrina5/5
SERVPRO of East Poway/Ramona is an outstanding team. They were polite, professional, and supportive throughout the entire process. After a flood in our home, Daniel and Benny arrived quickly and reassured us that they would help in any way possible. Their professionalism and compassion immediately put us at ease during a stressful situation.
Everyone we interacted with was friendly, courteous, and knowledgeable. The quality of their work was incredible, and they went above and beyond to make sure everything was handled properly. We are extremely grateful for their help and would highly recommend SERVPRO of East Poway/Ramona to anyone in need of restoration services.
Reply from the business · Jun 10, 2026
Thank you so much, Katrina! We appreciate your kind words about our team and are glad to hear that Daniel and Benny provided the support you needed during such a challenging time. Your recommendation means a lot to us, and we’re grateful for the opportunity to assist you.
Amelia5/5
They were discreet, compassionate, and very careful throughout the entire process. Daniel really made sure everything was running smoothly. Any question we had he made sure to take the time and answered them thoroughly.
Reply from the business · Jun 10, 2026
We appreciate your kind words, Amelia! It's great to know that our team provided discreet and compassionate service while addressing all your questions thoroughly. Your satisfaction is important to us, and we’re glad to have made the process smooth for you.
Bob5/5
We really appreciated how attentive and professional the entire team was.
Reply from the business · Jun 10, 2026
Thank you so much, Bob! We appreciate your kind words about our team's attentiveness and professionalism. Your feedback means a lot to us at SERVPRO.
Nick5/5
As a Voting Member of the Montezuma Valley Volunteer Community Service Organization (MVVCSO), a local 501(c)(3) nonprofit, I am thrilled to thank ServPro EPR for their massive donation to our community! Their generosity is a game-changer for Ranchita, supporting our mission to provide disaster relief, restoration, and community support to residents in need, including fire victims and low-income families.
ServPro EPR’s commitment to community service shines through, showcasing their expertise in property restoration, fire damage cleanup, and water damage recovery while uplifting local nonprofits. This significant contribution will directly enhance our ability to serve those facing hardship, reinforcing MVVCSO’s programs.. Their support strengthens our resilience and fosters hope across San Diego County.
For anyone seeking top-notch disaster restoration, mold remediation, or cleaning services, ServPro EPR is the go-to choice. Their professionalism and heart for community impact make them a trusted partner. Thank you, ServPro EPR, for making a lasting difference in Ranchita!
Reply from the business · Oct 10, 2025
Thank you so much for your heartfelt review, Nick! We’re honored to support the Montezuma Valley Volunteer Community Service Organization and are proud to contribute to the vital work you do for disaster relief and community support in Ranchita.
Michael5/5
Five stars is no enough for SERVPRO of East Poway/Ramona. They are the rare company that delivers above and beyond what is expected. Their professionalism and great attitude starts with the owner, James Harte, and carries through to his entire team.
During the pandemic and after I faced devastating losses (fire, water, and smoke damage) to my house and belonging, they managed every aspect of the remediation and were instrumental in managing the complexities of recovering what was owed from the two property insurance carriers involved. James was always there for me. He has an uncanny ability to see the big picture and then manage all of the details so that the job runs smoothly and efficiently.
James and his team brought the same high level of professionalism when I had to move at the beginning of April . They were able to move all of my stuff so that nothing was broken, no matter how fragile. There was a lot of stuff and yet they managed to complete the job in time.
The company also runs so well because Julie Morgan is so amazing at scheduling, coordinating, and dealing with insurance companies.
I want to clarify that the initial 3-star rating was a complete oversight on my part. My intention was always to give SERVPRO of East Poway/Ramona a full 5-star rating — and if I could give more, I would. Their exceptional service, professionalism, and compassion truly deserve nothing less. Thank you again to James, Julie, and the entire team for going above and beyond during such a difficult time in my life. Your work made a lasting difference.
Reply from the business · Oct 10, 2025
Thank you so much for taking the time to leave such a thoughtful and detailed review, Michael. We’re truly honored by your kind words about James, Julie, and the entire SERVPRO of East Poway/Ramona team. It means a lot to hear that our efforts made a real difference during such a challenging time in your life.
We did notice the 3-star rating and wonder if that might have been an oversight, especially considering your incredibly generous comments. If there's anything we can do to improve or something we missed, please don’t hesitate to reach out — we’re always looking to provide the best possible service!
Sanjoy5/5
We had no choice other than repair our leak expedietly. Servpro came to our help in time and promptly gave an estimate and completed a timely repair. Not only that, they assisted us in appealing for insurance coverage. John was very professional and extremely helpful. We appreciate wholeheartedly your help. Thank you.
Reply from the business · Oct 10, 2025
Hi Sanjoy, Thank you very much for the review! We are very happy to have helped you with the water leak, and glad to hear how helpful John was throughout the process!
Servpro of East Poway/Ramona
Summer5/5
Highly recommend this Servpro location! Everyone was very professional and every employee that came into my home was courteous, clean and knowledgeable. They did a great job and answered all of my questions during the stressful time. Super grateful and would definitely work with them again!
Reply from the business · Oct 10, 2024
Hi Summer,
Thank you so much for the positive review! We are so happy to hear that you are so pleased with the services and communication from our team. If you have any future restoration needs, please do not hesitate to reach out.
Servpro of East Poway/Ramona
Diedre5/5
Very happy with our move back in. James and Julie have been helping us for two years with our contents after a fire loss and total rebuild of our home. It took 2 years and today we began a multi step process of returning to our home. The Harts are organized and have a great process in place to ensure your items are well cared for, and they take on all the heavy lifting.
When dealing with the most painful process of our lives, the Harts of ServPro East Poway/Ramona and our Builder have been the two contacts that have made this nightmare bearable. They know what you're enduring and they try to lighten the heavy load of enduring a significant loss.
Thank you to the Hart Family and their amazing crew for all their love and dedication throughout this process.
Reply from the business · Oct 10, 2024
Hi Diedre,
Thank you so much for your kind words and trust in us during such a challenging time. We're grateful to assist you through the process and are so pleased to see you returning home. Wishing you all the best as you continue to settle back in!
Servpro of East Poway/Ramona
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