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4.4 from 214 Google reviews · Sep 30
Big City Air Conditioning, Heating, and Appliance Repair
CSLB Suspended · Oct 14Not yet owner-confirmedCSLB lists this license as suspended. Don't hire until it's cleared. CSLB record ↗
Big City is a locally operated Air Conditioning, Heating, and Appliance repair company with over 10 years of experience.
We provide same-day services with no hidden costs and transparent pricing.
Our technicians undergo continuous training to enhance their skills, allowing them to handle any HVAC or appliance repair with precision and care. We offer flexible, personalized services that fit your specific needs.
HVAC installations come with a 10-year guarantee. We only use original parts from official distributors or direct manufacturers.
Services: Air Conditioning & Heating installation, maintenance, and repair | Appliance repair: Refrigerator Repair, Dishwasher Repair, Washing Machine Repair, Dryer Repair, Dishwasher Repair, Oven Repair
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Reviews
214 reviews on Google
Google · Sep 30, 2026
Newest review Oct 10, 2026 · 3 reviews in the last 3 months (as of Oct 10, 2026)
Newest reviews on GoogleWord for word · read Oct 10, 2026
Could not praise them more. My fridge turned into a heating mode and I reached out. Valeryan came exactly as as sheduled in the AM, inspected the fridge, told me honestly that no service was needed and left super precise instructions on what I needed to do. I truly appreciated his professionalism, would recommend their services anytime.
Reply from the business · Sep 26, 2026
Thank you, Olga! We’re glad Valeryan could explain what was happening with your refrigerator and give you clear steps without recommending unnecessary work. Your appreciation for his honesty and professionalism means a lot. Thank you for your recommendation!
DO NOT USE THEIR SERVICE!!! If I could give a zero I would. These people came did not diagnose the problem. The guy actually said, “I don’t know what the problem is”. They then charge $49 for diagnosis.. unbelievable.
Reply from the business · Sep 26, 2026
Adra, we’re sorry you left the visit without the clarity you expected. We understand your concern about a diagnostic charge when you feel the issue was not identified. Please contact our office so we can review the visit and billing details with you and address your questions directly.
We’ve used Big City hvac service twice now: once for an air conditioner installation and once for a furnace maintenance tune-up. Both times, they were on time, friendly, and left everything spotless. I trust them completely to keep our Torrey Highlands home’s climate perfect all year long.
Reply from the business · Sep 26, 2026
Thank you, Erick! We’re grateful you trusted us with both your AC installation and furnace tune-up. It’s wonderful to hear that the punctuality, friendliness, and cleanup stood out on both visits. We appreciate your continued confidence in our team.
When my heater stopped working, I felt the panic of a cold night with kids at home. Big City came to 4S Ranch within hours. They replaced a fuse, checked everything, and charged exactly what was quoted. Honest and dependable service like this is rare these days in San Diego.
Reply from the business · Sep 26, 2026
Thank you, Brandon! We’re glad we could restore your heat promptly and that the final price matched the quote. Your recognition of our honesty and dependability means a lot to us.
I appreciate punctuality and clean work. Big City’s tech arrived right on time at our home in Rancho Santa Fe, wore shoe covers, and explained every repair they plan to perform for our heat pump. And the whole HVAC tune-up afterwards made our home so much more comfortable - I could feel the difference right away. Worth every penny.
Reply from the business · Sep 26, 2026
Thank you, Jorge! We’re glad the heat pump work and tune-up made a noticeable difference in your comfort. We appreciate you recognizing the punctuality, clear explanations, and care taken in your home.
Our heater quit during a cold San Diego night in Del Sur. Big City saved us the day after! They came with all the needed parts on hand, got the system running again, and checked the air conditioner in addition. That kind of care really shows. Reliable, transparent, and just great people.
Reply from the business · Sep 26, 2026
Thank you, Monica! We’re glad our technician had the parts needed to restore your heat and could check the AC as well. Your recognition of our care and transparency means a lot. Thank you for trusting Big City.
I’m a parent of two, and having comfortable air and temperature is everything. Big City made our hvac system repair easy. They arrived fast at Black Mountain Ranch, did a full check-up, fixed a bad blower motor, and showed us how to maintain it better. No hidden fees, no stress, just honest people of the San Diego community helping you.
Reply from the business · Sep 26, 2026
Thank you, Beny! We’re glad the blower motor repair restored your home’s comfort and that the maintenance guidance was useful. We appreciate your kind words about our clear pricing and straightforward service.
When your home comfort depends on heat in winter or cool air in summer, you don’t want to wait days. Big City came to my Rancho Peñasquitos home the same day I called! Their HVAC repair tech was professional, explained every step, and left the place spotless. Now my family enjoys warm evenings without worry.
Reply from the business · Sep 26, 2026
Thank you, Agustín! We’re happy the same-day visit helped restore your home’s comfort. We appreciate you recognizing the clear explanations, professionalism, and cleanup, and we’re grateful you chose Big City.
1 of the newest 10 is a rating without text.
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Draft a messageReading prompts are CSDP guidance.
Rating source & date
Google Maps · Sep 30, 2026 · 109 photos on the listing.
Original Google source ↗How ratings are listedLicense & insurance
LicenseSuspended
CSLB #1081758. C-20 Warm-Air Heating, Ventilating and Air-Conditioning: furnaces, heat pumps, air conditioning, ducts, vents and thermostats. The class should match your job.
Open CSLB record ↗Read Oct 14, 2026Contractor bondOn file
Bond with MERCHANTS BONDING COMPANY (MUTUAL) since Dec 13, 2023: the $25,000 bond every California contractor must carry. A bond is separate from liability insurance.
Open CSLB record ↗Read Oct 14, 2026Workers’ compInsured
Policy with EMPLOYERS COMPENSATION INSURANCE COMPANY through Dec 13, 2026. Ask whether it covers the crew on your job.
Open CSLB record ↗Read Oct 14, 2026General liabilityAsk for a certificate
CSDP doesn’t read liability insurance. Ask the business for a current certificate that covers your job.
Full record & sources
Public listing
HVAC contractor
Google Maps listing · Sep 30, 2026
What the license covers
C-20 Warm-Air Heating, Ventilating and Air-Conditioning: furnaces, heat pumps, air conditioning, ducts, vents and thermostats
CSLB’s class definitions in plain words · cslb.ca.gov
Contractor bond
$25,000 bond on file since Dec 13, 2023
CSLB · Oct 14 · MERCHANTS BONDING COMPANY (MUTUAL), bond #100302991
Workers' comp
Insured through Dec 13, 2026
CSLB · Oct 14 · EMPLOYERS COMPENSATION INSURANCE COMPANY, policy EIG578455001
License first issued
Sep 27, 2021
CSLB · Oct 14
Licensed as
BIG CITY HVAC AND APPLIANCES REPAIR / AFFORDABLE SERVICES AND APPLIANCES REPAIR
cslb.ca.gov · Oct 14 · legal name on the license
CSLB status notes
JDG Entity Susp
cslb.ca.gov · Oct 14 · as CSLB writes it; open the record for details
License timeline
CSLB record ↗IssuedSep 27, 2021Record readOct 14, 2026ExpiresSep 30, 2027
CSLB · status changes between these dates aren't shown
A license record isn’t an endorsement.
Hours and location
Hours
- Mon–Sun
- 8 AM – 8 PM
Based in13879 Via Lactea, San Diego, CA 92129
Service areaNot owner-confirmed yetConfirm service to your address before you book.
Listing details & sources
Listed asHVAC contractor · Appliance repair service
Google listingManaged by the business
OffersInstallation · Repairs
Service optionsOnline estimates · Onsite services
Google Business Profile · Sep 30, 2026 · CSLB record
Original Google source ↗View map
What we checked and when
How we listCSLB licenseStatus, classes, issue and expiry datesOct 14, 2026
License matchMatched by the listing’s name and address, which match CSLB’s recordOct 10, 2026
Bond and workers’ compAs CSLB records themOct 14, 2026
Trade checkLicense classes compared with the trades this listing is underOct 14, 2026
Google listingName, phone, hours, rating and review countSep 30, 2026
Google profileThe business’s description and servicesOct 2, 2026
Google reviewsThe newest 10, word for wordOct 10, 2026
Before you call
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