Solana Select Palm Trees

When I went to this place, it felt like the right place get the perfect palm trees for a good price. Some other might see it like a abandoned area but it's not because once you enter it sounds peacefully and like a jungle of palms. Jim is the best recommended person to get Palm trees for a low price not like a chino

Let me start by saying that this is my first “less than 5 star” rating on Yelp, or any website. Usually, if there is an issue, we make every effort to work with the business to fix it, or just not give a review. This time we also tried.

We had just bought a house and started searching for a local nursery to purchase our plants, rather than going to a Home Depot, or Lowes. We decided on Solana Select Palm. Their selection was only a little better and not any cheaper, but we wanted to support the local small business. My wife and I went to the Nursery around Christmas time. We selected 5 plants/trees. Our most important and pricey piece was a Kentia palm. We were especially picky to select the perfect Kentia, because they grow much slower than other palms. Due to the scheduling conflicts during the holidays and an untimely main water leak in our front yard, we could not have the plants delivered for a couple of weeks. During this time, I remained in contact with Jim.

Finally, we were able to have them delivered. We were very excited! When the Kentia palm was loaded off the truck, we noticed right away it had brown branches, appeared less healthy, smaller, and not quite as full as we had remembered. Jim assured us convincingly that it was the same palm that we had physically marked and selected. We were really puzzled, but thought he was probably right. We trusted him.

A few days later, after we had already paid the landscaper to plant the trees, we realized we had taken a picture of the tree we had originally selected. It was very easy to tell that the Kentia palm Jim delivered was not the same as what we had selected.

The next day, I texted Jim explaining the situation with the photo of the Kentia we had selected. Jim responded by apologizing and reassuring us that we would love the palm he delivered just as much, even though it was not as healthy and he literally had to cut several dead brown branches himself at time of delivery! To reiterate, what we had picked was bigger, healthier, and greener.

Later, after a few polite exchanges, I explained to Jim that we were not satisfied by his apology and apparent lack of accountability and asked for a credit or compensation. He only repeated the apology, but nothing else. Instead, he used phrases such as “it was an honest mistake”, “stuff happens”, and “life is too short”. He also made false claims by saying that we had also screwed up by not letting him know. I am not sure how we screwed up, when we clearly expressed our concern at time of delivery. I guess the only way we might have screwed up was to trust his convincing, but false claims that he was giving us the tree we had selected.

Again, this is my first “one star” review on any website for anyone, which is sad for me as well. I don’t like being that person. But, I felt an obligation to do so that other potential customers are aware to document what trees/plants they are purchasing if they are having them delivered. I just could not stay quiet when someone can first convincingly denied his mistake, later forced to admit to it with hard evidence, then told us we also shared the blame, and finally took no action whatsoever to remedy it. Even though he disagreed with my request for credit, he never even once offered his own idea to make up for it, which was very disappointing.
This is just like going to a store and buying something. Then you come home and realize, they put the wrong merchandise in the bag, or deliver the wrong inferior/faulty product. Would you not to return it, or ask for credit? Jim, sadly, did not appear to think that applied to him.

Owned and operated by a friendly, easygoing "Kiwi"; it's the perfect place to pick up a palm to your liking.