Our experience with Solar Symphony has been deeply troubling, and we would strongly caution anyone considering entering into a contract with this company. We had our solar system installed approximately four years ago and it was covered by a 25-year warranty. Unbeknownst to us, the system was not producing adequately at the end of 2025, and in March 2026 we received an $829.82 bill from Southern California Edison. In April, we discovered that seven of our panels were not producing. When we contacted Solar Symphony, Claudio told us there would be a charge of $695 for the first two hours of a technician's time and $245 for each additional hour. We were confused because we were still within our 25-year warranty. When we questioned the charges, we were told that the equipment was under warranty but the labor was not. Before agreeing to send a technician, Claudio repeatedly wanted to know how we intended to pay for the service.
After weeks of very limited communication, a technician finally came out on June 8, but the problem was not fixed. On June 30, we were told additional testing was needed and another technician came out on July 20, at which point our entire system was turned OFF. We followed up again on August 12, and five days later were told that someone would come out September 7 and that they believed the optimizers needed to be replaced. Finally, on September 8, a technician arrived and replaced the failed optimizers. This entire process took 5 months, during which we were paying for a solar system that was not functioning properly while our electricity costs have greatly increased. We are now on pace to receive an additional bill of $1,418.56 from Southern California Edison when our net energy metering is settled again in 2027.
Most astonishingly, we then received an invoice for $2,410.00 from Solar Symphony. The invoice contains no detailed description of the work performed, the number of hours billed, or an itemized explanation of the charges. There is nothing in our contract stating that we would be responsible for paying to repair our system while it was still within the 25-year warranty period.
We are now preparing to file a complaint with the California Contractors State License Board so that our experience can be independently reviewed. We are posting this review because we believe potential customers should know about our experience with Solar Symphony's warranty and service process before entering into a contract with them.
Reply from the business · Sep 26, 2026
Melissa, we would like to clarify several important points so that anyone reading this review has the complete context.
When you contacted us, you reported that seven panels were not producing properly. Our technicians made multiple visits and performed the diagnostic testing requested by SolarEdge. Each stage required additional manufacturer-directed testing before SolarEdge would authorize replacement of the affected equipment.
Before the first technician was dispatched, the service terms were provided in writing. On April 23, we explained that the rate would be $695 for the first two hours and $245 for each additional hour, and that if the problem was determined to be related to Solar Symphony's workmanship, there would be no charge.
Patrick later confirmed in writing that you would proceed and pay by credit card, while noting his belief that the issue was likely a wiring problem rather than failed equipment. That distinction, workmanship versus equipment failure, was what determined whether the service would be billable, and it is what the testing was intended to establish.
The final diagnosis confirmed that this was not a Solar Symphony wiring or installation defect. Under SolarEdge Case #7215683, the manufacturer identified failed optimizers and ultimately approved nine optimizers for replacement under its equipment warranty. The signed agreement does not state that a manufacturer equipment warranty includes 25 years of free diagnostic or replacement labor.
No charge was passed on to you for those nine optimizers. The manufacturer's replacement units were not delivered to us until September 15. Rather than leave your system waiting for another week, our technician used nine optimizers we had available and completed the replacement on September 8, the same day SolarEdge authorized the affected units for replacement.
The $2,410 invoice is for labor only and corresponds directly to the rate disclosed before service was authorized: $695 for the first two hours plus seven additional hours at $245. No equipment was billed.
Your concern regarding the level of detail on the original invoice is fair, and we have since issued an itemized invoice showing the work performed and the labor billed.
The manufacturer equipment warranty was honored, the failed equipment was replaced at no equipment cost to you, and the system was restored to operation.
We welcome an independent review of the complete file. The signed agreement, correspondence showing the service terms and authorization, SolarEdge case documentation, service records, and itemized invoice are all available for review.
To discuss the documentation directly, please contact me at [email protected] or 760-278-7747.
Claudio Salinas