Pros:
- Competitive pricing
- Flexibility to accommodate last-minute changes
Cons:
- Delayed project completion
- Subpar craftsmanship
- Lack of communication
I hired them to reconstruct my kitchen after mold remediation, which included drywall installation, painting, and cabinetry restoration. Initially, I was impressed by their quick response and competitive quote, and their positive reviews here gave me confidence in choosing them. The primary contact, James, was prompt in providing an estimate, and the team seemed professional at the beginning.
Unfortunately, the experience went downhill from there. The project, initially quoted as a one week job, finally ended up taking three weeks. Workers didn’t show up as scheduled, and I was often not informed of these changes, which was frustrating as I was staying at a temporary accommodation and had to travel to provide access, only to find out no one was coming after waiting for several hours. Even when I requested an updated schedule, it was either delayed or not followed. There also seemed to be a communication issue between James and the workers, with information I shared not being relayed properly.
The quality of work was also disappointing. After two weeks, the project was declared "complete," but I found numerous issues, including crooked cabinet doors and drawers, leaking drain, and improperly installed outlets. Despite multiple rounds of follow-up to address these problems, not all were resolved satisfactorily. I eventually gave up due to the prolonged disruption to my family’s life.
While they were flexible in accommodating an additional sink installation (quoted as an extra day of work), the overall lack of communication, poor craftsmanship, and failure to meet deadlines made this a frustrating experience. I cannot recommend them based on this experience, and I hope they address these issues for future customers.
